Page 27 - FREN-C2021 PROCEEDINGS

iii. Overcoming Resistance to Change

Like what has been highlighted in individual sources of resistance to change section (Para D,
subsection i), the resistance to change in INTIM involved the reasoning and reluctance of lecturers to
use the online class as the medium of teaching. During MCO, INTIM through its headquarters has
introduced an online learning system using Google Meet and Zoom Meeting. Series of training such
as Continuous Training Education (CTE) and online Webinar on how to use online systems for
teaching (Zoom Meeting) has been organized to assist and train the employee on how to use online
platforms for teaching and learning.

B. Organizational Change Approaches
Organizational Changes in INTIM involved operational approaches changes that are elaborated by
using Kotters Eight Steps Models as follows:

Kotters Eight Steps Models of
No. INTIM Training Management Changes
Change
1. Create Urgency The outbreak of the COVID-19 pandemic and the imposition of
Establish an urgent justification MCO by the government are the justifications that have justified
for a change to be made the requirement for the changes of training approach to be made.
2. Form Powerful Coalition Two teams were established to guide the change:
Build sufficient authority to guide i. The leadership team consist of Training Administrator who
the change provides CTE on online learning.
ii. The corporate team that promote the benefits of the change
through posters and online webinar.
3. Create a Vision for Change Scheduled training sessions for online learning from time to
Develop a proper strategy toward time.
achieving the change
4. Communicate the Change Establish one to one consultancy and question and answer
Ensure effective communication sessions related to online learning and distribute information to
to address the change the whole campus and other government agencies related to
online learning
5. Empower Action Involve all INTIM’s employees together with other agencies
Empower employees to involve in employees in an online training session. For example, Online
the process of the change Webinar on how to use Zoom Meeting.
6. Create Quick Win Announcing the successful stories of every successful and high
Plan and create short term participant's evaluation scores for training sessions that were
rewards to encourage organized by INTIM employees during monthly assembly.
organizations toward the change
7. Build on the Change Provide series of continuous training education sessions (CTE)
Ensure continuous improvement on online learning and another related training session to
and perform necessary familiarize the channel for training (online method of teaching
adjustments to adjust with the via zoom and google meet).
changes
8. Make it Stick Provide proper fittings or instruments to support the changes
Reinforce new and better changes toward online training strategies such as:
in the workplace. i. Install webcam to majority personal computers.
ii. Organize hybrid online learning that allows face to face
and online learning at the same time.
iii. Subscribe for a licensed Zoom and Google Meeting
application to enjoy more functional benefits.

[22]