Page 29 - FREN-C2021 PROCEEDINGS

administrators) or participants.

Recommendation
It is recommended that to find the effectiveness of organizational changes in INTIM, the following
study should be conducted:
i. A quantitative study among participants of online training and courses offered by INTIM to
identify the level of satisfaction from online training methods during the outbreak of
COVID-19 pandemic in 2020.
ii. A quantitative study among trainers and lecturers of INTIM to identify the effective use of online
training and courses in their training service delivery during the outbreak of
COVID-19 pandemic in 2020.

Conclusion
One of the benefits of the outbreak of the COVID-19 Pandemic is, it encourages organizations to
explore more on other beneficial ways for sustaining their operations when there are challenges to
operate. Online training and courses have become one of the important options of communication
channels for INTIM to deliver its training services. Regardless of places, now everyone can
participate in training and courses offered by INTIM. The process of undertaking the online classes
have opened the eyes of every employee and training participant of INTIM training programs to
understand that, it is not about the challenges that we were interrupted with, but it is about the way we
handle the challenges and how we value the process to be better. It is all about a continuous learning
process toward better.

Acknowledgement
Firstly, the researcher would like to thank Allah S.W.T. for the blessing for this study to be conducted, without
the blessing from Allah S.W.T, nothing can be done to conduct this study. He has also expressed his gratitude
and thank you to INTAN Eastern Region Campus for all the support and explanation during the conduct of this
study. Without their support, this study cannot be conducted easily, besides the researcher himself is an
employee of INTIM too who experience the changes of INTIM during the pandemic. Appreciation is also given
to Dr Wan Asri bin Wan Ab. Aziz, Lecturer of Business and Management, Faculty of Business and Management,
UiTM Dungun Campus the researcher’s partner who is also the author for this study especially for his guidance,
ideas, advice and support. Finally, the researcher would also like to express his sincere thank you to the Faculty
of Business and Management, UiTM Terengganu for facilitating the process for this study to be conducted.
(TNR 10)

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