Page 26 - DFDS Ship Shore Seminar June 2019 Q and A_2019

◀50

Q Can we really treat all our
routes the same and apply A We need to have a 'core basis' of how we
the same products when each do things but we also need to have the right
route gets their own specifica- balance and allow for differences when the
tions (Pax type/length of Xing/ customer base demands it. We need to be
nature of ship)? better at showing all of our different concepts
on our website and we are working on that.

◀51
Q We are proud to work in

Dunkerque and, by the way, A
for DFDS. Please give us more We have the luxury of being the sole operator in Dunkerque, which allows us
advanced check-in lanes and to concentrate on giving our customers the best service we can. Advance check-in
another ship to develop our in a new product and has been successful so far - and we will continue to evaluate
business. this including future charges for the service. At this time there is no plan for an
additional vessel for Dunkerque but we do have the flexibility of using the Calais
Seaways if, in the future, the demand increases and the utilisation is warranted.

◀52

Q Why aren't
staff able to get a A
discount at the till There are tax implications
when onboard? The so discounts have to be
current process is so processed through the payroll.
We can, however, look at ways
long-winded.
of streamlining the process
further.

Page 26 | Ship Shore Seminar, Q&A June 2019