Page 27 - DFDS Ship Shore Seminar June 2019 Q and A_2019

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Q Is the current
staff turnover A We are not overly concerned. UK BA have been recruiting
in Operations a and some of our staff have left earlier this year. However,
concern? seasonal recruitment drive has been very successful this
year and the competence and quality levels are really
high. We are therefore very optimistic about our ability to
continue to attract and retain operations staff.

◀54
Q How are we doing in

terms of percentage of A
traffic compared to our Most bookings will come in within a month of
competition and how are departure, so that means mid/end of July for most
we working on gaining August figures. We are working closely with the Sales and
Marketing teams locally and across Europe to see how
more?
we can bring back missing traffic from P&O and agents.
Campaigns and offers are also utilised to grow traffic.

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Q With the new BU
setup, what are the key A
points so as not to lose The local management
focus with our local teams will not allow a loss
operations and routes? of focus. We need the skilled
local support to ensure
passengers get what they
deserve.

Page 27 | Ship Shore Seminar, Q&A June 2019