Page 7 - DFDS Ship Shore Seminar June 2019 Q and A_2019

◀07

Q Who is our biggest

Freight customer? A The one in front of
you! Currently the biggest
in terms of shipments is
Transferry.

◀08
Q What do you

think we can do to A
improve the onboard There shouldn't be a reason for our freight
experience for our passengers to complain as I know you look after them
well. But we must remain consistent across all vessels
freight customers?
and ports. If there was one thing - it would be to say that
they would prefer a rotating menu and more variety as
they could be travelling six times a week with us.

◀09

Q How much choice
does a freight driver A
have when choosing Drivers influence who they sail with
between us, P&O or about 60-70% of the time. So remember
Eurotunnel? - it is not the sales teams they see. It's
the operation staff and crew onboard
so it's you who are responsible for
retaining the drivers.

Page 7 | Ship Shore Seminar, Q&A June 2019