Page 12 - DFDS Ship Shore Seminar June 2019 Q and A_2019

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Q We are seeing

lots of congestion in A
the new play area, The new play area was designed with
are there any plans our onboard teams. Yes it is smaller, but
to adjust this for the a new interactive treasure hunt has been
high season? implemented as well as entertainers in peak
times. We are limited with space onboard and
we think this strategy is a good alternative.

◀19

Q What is the point
of coaches if they don't A Currently 15,000 coaches are shipped per year, which equates to
make money? 750,000 passengers. This means that 20% of passengers shipped are from
the coach market. Coaches offer a potential of spending onboard and they
also spread the word of our business. However, they are not as strong in
terms of spend per head compared to other passenger sectors. We are
constantly evaluating this traffic stream to ensure this is optimised.

◀20
Q How are the

Newhaven Terminal A
developments? The Cafe was not really effective for us and wasn't
a commercial success. Very modern and well stocked
vending machines have now been installed and we
are receiving good feedback about them. Also, a lot of
work has been done to improve the facilities - please
see the photos at the end of this document.

Page 12 | Ship Shore Seminar, Q&A June 2019