Page 26 - Case Lab Case Method
P. 26
List 1
Q. Who uses toilets/toilet tissue
A. Everyone
Q. When do they use it
A. When they need it
Q. How much tissue does the average user use
A. How long is a piece of string?
Q. Is it a necessity
A. Yes, it’s as powerful as any biological function
Q. Do you pay for the service?
A. Yes and no. It depends on the establishment.
In China public services are generally not charged
for.
Q. Would you pay for toilet services?
A. Yes! But expectations would be high
The questions and answers in List 1 could readily be
expanded on and if they were, they would be a good way of
