Page 29 - Case Lab Case Method

Therefore, there is the necessity to delve deeper into both

the problem and its solution.

The Experts

An option open to companies is to seek outside advice.
Experts often provide actions and solutions that play to the

expectations of their clients. Simply put experts solve what

they are told is the problem. It is down to the client to

provide not only notification of the problem but also the

context in which it is based.

Generally, it is better for management to have a clear idea

of what business they are in, what problem is facing them,

and who their customer is before calling in outside experts.

However, in terms of the Temple of Heaven religious park

management they seem to have a problem over all

questions.

To this end it may be suggested that the Shoulian Zhineng

hygiene company could not see the trees for the wood.

Their high-tech solutions certainly address the problem of

pilferage and their selection of facial recognition on the
basis of hygiene is laudable but it does point to process

orientation rather than customer orientation. It does not
address the holistic nature of the problem and potential,

unforeseen consequences.