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Having been given your role you now have to start the process. Four
initial steps can be identified which will help in solution generation:
1. Sizing-up of the situation facing the organization.
2. Identification and prioritization of the issues that must be
addressed,
3. Analyse each of the issues to determine their fundamental causes
and affect, as well as identifying any alternatives that may be
applicable.
4. Develop action and contingency plans for implementation of the
solutions generated.
Diagrammatically, Figure 1 shows the process underpinning case study
solution generation.