Page 236 - AR PAM 2024 HIGHRES_4 Direksi

Performa 2024 Laporan Manajemen Profil Perusahaan Analisis dan Pembahasan Manajemen
2024 Performance Management Report Company Profile Management Discussion & Analysis

Penilaian Kinerja Dewan Pengawas dan Direksi
Supervisory Board and Board of Directors Performance Assessment

Bobot
Indik a t or Kinerja KPI Bobot
Indikator Kinerja KPI
P
engertian
Capaian KPI
Perspektif Sasaran Strategi Pengertian Capaian KPI
KPI P
No KPI Performance KPI
erformance
KPI
Perspective Strategic Targets Definition KPI Achievement s
Definition
KPI Achievements
Indica t ors KPI W eight
Indicators
KPI Weight
Nilai Realisasi Laba
Meningkatkan Laba Bersih Bersih Tahun Berjalan
1 Profitabilitas Net Profit Realized Net Profit for 10% 12%
Increase Profitability
the Year
Nilai realisasai BOPO
Meningkatkan Efisiensi Persentase BOPO Tahun Berjalan
2 Financial Increase Efficiency BOPO Percentage Realized BOPO for the 10% 12%
Financial
Current Year
Meningkatkan Nilai Realisasi
Efektivitas Penyerapan Penyerapan CAPEX
Investasi Capital Expenditure
3 Tahun Berjalan 10% 5,4%
Increase effectiveness Capital Expenditure
of Investment Realized CAPEX for the
Current Year
absorption
Penambahan Cakupan
Pelayanan Tahun 2024
(Selisih target cakupan
pelayanan 2024 dengan
Meningkatkan Cakupan Persentase Penambahan realisasi cakupan
Layanan Cakupan Layanan pelayanan 2023)
4 7% 7,93%
Increase Service Percentage Increase in Additional Service
Coverage Service Coverage Coverage in 2024
(Difference between
target service coverage
in 2024 and actual
service coverage in 2023)
Mengukur realisasi
Customer persentasi respon
Customer Persentase Respon pengaduan pelanggan
Pengaduan via CRM melalui aplikasi CRM
5 6% 6,08%
Meningkatkan Percentage of Complaint Measuring the realization
Kepuasan Pelanggan via CRM of customer complaint
Increase Customer response percentage
Satisfaction through CRM application
Survei Kepuasan % Indeks Kepuasan
Pelanggan Pelanggan
6 5% 4%
Customer Satisfaction % Customer Satisfaction
Survey Index
Penambahan Jumlah penambahan
Pelanggan Baru Penambahan Sambungan sambungan Baru
7 Baru 7% 6,5%
New Customer New Connection Additions Total New Connection
Additions Additions
Nilai realisasi NRW Tahun
berjalan yang dihitung
berdasarkan formula
(Air Terdistribusi – Air
Terjual)/Air terdistribusi)
Internal Menurunkan NRW NRW X 100%
8 Business Lowering NRW NRW Realized NRW value 8% 8,24%
Process for the current year
Internal calculated based on
Business the formula (Water
Process Distributed - Water Sold)
/ Distributed Water) X
100%
Memastikan Sumber Air % Progres Penyelesaian
Berkelanjutan Proyek IPA Pesanggrahan Proyek IPA Pesanggrahan
9 7% 7%
Ensuring Sustainable IPA Pesanggrahan Project % Completion of IPA
Water Resources Pesanggrahan Project
Laporan Tahunan 2024 236 Annual Report 2024