Page 15 - HMS -- Windward RFP -- updated 2017-04-19 1502

b. How Staffed
RESPONSE: Accounting support comes from HMS’ Accounting Department;
located in our Alpharetta offices. Management Services are provided by a
licensed manager and administrators who provide support to the manager. Each
manager receives support from the administrator “pool”, although each
Association is assigned a primary administrator.

3. A clear explanation of how your Firm charges for its services and add-ons, if any.
RESPONSE: see below

Charged to
SERVICE AMOUNT QUANTITY NOTE Homeowner Optional
Late Fees when invoiced by HMS a fee equal to late charges
allowed by covenants
Multiple Payment Handling Fee $ 8.00 per account, per payment in excess of the number of X
assessment invoicings
provided per contract - Max
$32
Deliquent Liens/Processing Fee $ 100.00 per lien X
ACC Violations per Certified Mail X
1st 4 letters/mo $ 25.00 per letter X
5+ letters/mo. $ 5.00 per letter X
Credit Service Reporting Fees X
Start up fees $ 1.50 per unit
Monthly fees $ 0.95 per unit
Document Imaging
Copies $ 0.15 per image
Mailing Labels $ 0.10 per label
Postage 1st Class rate
Miscellaneous Hourly Services $ 75.00 per hour For manager; M-F 9-5
$ 45.00 per hour For administrative asst.; M-F
9-5
Welcome Packages Vary X
Costs vary dependent on
contents; charged through
closing process
NSF $ 27.00 per item handled X
Manual Checks $ 10.00 per check prepared
Archived Records Access $ 45.00 hour $90 min.
Insurance Claim 10% of claim or $300 whichever is greater
Real Estate Transaction Reasonable and X
Documentation customary fees charged through closing
HMS See Click Fix N/C X
Directors & Officers Training N/C comprehensive 4 hour class X

4. The qualifications and responsibilities of the account executive who will serve our association.
Broker in Charge – Michael Crew, PCAM
Resume of Manager
RESPONSE: – A Manager, with support from full-time DEDICATED administrator, and
HMS covenant enforcement administrator will be responsible for providing services to
WCSA. (See Exhibit B attached).

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