Page 14 - At a Glance Strategic Plan Final

✓ Expanded Housing & Support

1 Services
✓ Tenant Responsive Services
✓ Positive Reputation
✓ Disrupt Discrimination

Outreach, Housing Permanency ✓ Funding Meets Needs

and Supportive Services

We offer access to resources, a
e aspire to
stable and safe place to live, and
end homelessness
assistance in supporting physical,
for our fellow
emotional, and financial
New Yorkers by
providing housing wellbeing. Our housing and

solutions that supportive services are
meet their needs specifically designed to reduce

and improve the harm, improve health, and help
quality of their people become active members of

lives. society by building relationships,

social networks, and inclusive

communities. In other words, we
offer support, stability, and hope.

The people we serve are diverse in many ways including race, nationality,

language, gender identity and expression, age, veteran status, mental and
physical abilities, and neurodiversity. Respecting differences, ensuring equal

access to services and resources, and defending and promoting their agency,

power and choice are at the core of what we do.

Doing what we do well means bringing our best effort and the best of who

we are to every encounter. We demonstrate success and ensure the quality

of our programs by tracking, understanding, and utilizing data. Our evidence

and theory-based practices provide a framework to promote equity, share
knowledge and continually improve our programs and operational decisions.

11 C O N F I D E N T I A L - D O N O T D I S T R I B U T E