Page 16 - At a Glance Strategic Plan Final

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Mission Impact

Outreach, Housing Permanency and Supportive Services

Desired Outcomes
Fewer New Yorkers experiencing or at risk of experiencing homelessness.

Data driven decisions and performance improvement--Clear and consistently applied
standards and policies.

Therapeutic environment in all programs--Harm reduction as a guiding principle and a
standard across program portfolio.

Reduce cycling between homelessness and emergency/institutional settings.

Rapport, collaboration and partnering between consumers and staff.

Assist all who need access to primary and behavioral care.

Recognized as a leader of industry standards.

UP clients achieve their self-identified goals in the areas of meeting basic needs, social
connection, and purposeful activity.

Percentage (%) of positive exits from all programs.
Examples of Potential Measures

Percentage (%) of utilization of existing housing.

Number of new individuals housed; Percentage (%) retention in housing after one year.

First point of contact with xx homeless New Yorkers.

Total Beds: Expand Safe Havens by xx; expand Drop-ins by xx; increase permanent
supportive housing ("a home of their own") by at least 160 units per year.

Percentage (%) of goal attainment by consumers and self-reported consumer satisfaction.

Speed of responsiveness to and resolution of consumer/tenant concerns.

Number and demographics of individuals served.

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