Page 31 - At a Glance Strategic Plan Final

6 Goal – 6.1

Workforce Staffing and Professional Development

Desired Outcomes

Urban Pathways seen by staff and public as “among the best places to work" in NYC.

Staff understand, embrace and use current standards, evidenced based models and best
practices, such as Motivational Interviewing.

Higher quality and more consistent services.

Rapport between staff and consumers/tenants.

Staff engaged around #Just Pay and other advocacy activities and influence policies that
directly impact them and the people we serve.

Cross-training and deep “bench” for back-up and advancement.

A stable and talented workforce.

Learning and development opportunities are available to all and aligned with program
defined goals including data and data driven practices and development of new services.

Attrition rate of less than industry standard in the first year of employment.
Examples of Potential Measures

Staffing demographics reflect diversity and representation of individuals served at all levels.

Demographics of internal and external candidates.

Average tenure of staff.

Number of salaries that are comparable to similar organizations.

Number of staff receiving competency-based performance reviews.

Number of learning opportunities offered based on identified performance and skill needs
and program requirements.
Number of staff expressing a positive experience.

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