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The secretary

The club/federation secretary is the person who organises all administrative
matters around a meeting. This job is very important if the meeting is to be
effective. The secretary’s tasks include:
• making arrangements for the meeting
• circulating notice of the meeting and the agenda
• taking minutes
• writing up and circulating the minutes
• following up on ‘action’ points.

Activity 2.12

Look at the example of a secretary’s job description in Appendix 4.

Listening and conflict negotiation skills

At times, some meetings can get a little aggressive. A good way to decrease the
aggression in meetings is for people to have better active listening skills.

Active listening
To recall your active listening skills think about SOLDER.
S — face the other person squarely (where possible).
O — adopt an open posture.
L — lean slightly towards the other person.
D — be at a distance of about 1 metre (where possible).
E — keep good eye contact.
R — try to relax.

OSEP MANAGEMENT IN SPORTING ORGANISATIONS TRAINING PROGRAM — LEARNER’S GUIDE OSEP MANAGEMENT IN SPORTING ORGANISATIONS TRAINING PROGRAM — LEARNER’S GUIDE