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3. ISSUANCE OF REQUESTED DOCUMENTS

The records section recognizes the importance of communication and the right of
all citizens to access and retrieve official records. All requests for information,
examination, and production of records or documents shall be made in writing
addressed to the Superintendent of the division’s office and attention to the records
officer. The request shall not constitute violations of Articles 228, 229 and 230 of
the Revised Penal Code and the laws on revelation of secrets, laws on trade and
commercial secrets, secrecy of bank deposits, and anti-graft and corrupt practices
acts.

Schedule of Availability:

Monday to Friday, 8:00 am to 5:00 pm with no noon break
Office or Division: Records Section
Classification: Simple Transaction, within 3 working days
Type of G2C – Government to Citizen
Transaction:
Who may avail: Internal and External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
(1) Accomplished Request Slip
(1) Authorization letter Requesting entity.
(2) Valid I.D of authorizing person
(2) Valid I.D of authorized person
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Accomplish 1. Receive the Within 5 Receiving
request slip; and duly minutes personnel/ ADAS II/
submit the duly filled- accomplished ADA I / ADAS III
up request slip and request slip Records office
Identification Card and
Identification None
Card
2. Search the ADAS II/ ADA I /
requested Within 20 ADAS III / ADA VI
document minutes Records office
3. Photocopy ADAS II/ ADA I /
Identification 1-2 minutes ADAS III / ADA VI
Card Records office
2. Receive the 4. Release the 1-2 minutes Releasing
requested document requested personnel/ADAS II/
document ADA I / ADAS III
Records office
END TRANSACTION

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