Page 214 - QAP Manual 2020

NCI™ ADULT IN-PERSON SURVEY (IPS) 2020-21

Satisfaction With Services/Supports

Now I’m going to ask you some questions about your services.

CA-7. What is the best way for you to receive information from the regional
center? (check the top three)

□ 1. Phone call (landline)
□ 2. Phone call (cell phone)
□ 3. Text Message

□ 4. Email
□ 5. Information posted on the regional center website
□ 6. Facebook post
□ 7. Instagram post
□ 8. Twitter post

□ 9. WhatsApp message
□ 10. Direct Mail
□ 11. Other

Ask Questions 40-42 ONLY if the person has a case manager/service coordinator. If the
person does not have a case manager/service coordinator – code as ‘Not applicable’.

PS-2 40. Have you met or spoken with your case manager/service coordinator?
 (Have you met _________________________________?)

□ 98. Not applicable – doesn’t have case manager/service coordinator
→Code 41 and 42 as ‘Not applicable’
□ 2. Yes, person has met or spoken with case manager/service
coordinator

□ 3. Maybe, not sure
□ 1. No, person hasn’t met or spoken with case manager/service
coordinator →Code 41 as ‘Not applicable’
□ 99. Don’t know, no response, unclear response →Code 41 and 42 as
‘Don’t know, no response, unclear response’

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