Page 428 - QAP Manual 2020

Q# Q Indicator/Intent Suggested Rephrase and Tips Other Notes

10 PROXY ALLOWED Level of engagement of Case
Since COVID time Manager/Service Coordinator
started, have you in person’s life. Is person
talked to your case satisfied with the level of
manager/service engagement during COVID?
coordinator enough?

11 PROXY ALLOWED Experience with video- Note – they may have done this before
Have you ever talked conference communication for COVID time
to your case case management
manager/service
coordinator using
video conference or
telehealth like
Skype, Zoom or
FaceTime?

12 PROXY ALLOWED Satisfaction with video-
Think about talking conference communication for
to your case case management
manager/service
coordinator with
video conference or
telehealth. Did you
like it?

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