Page 18 - Leading and managing people in the new normal

2.5 Tips for supporting employees: possible reactions Key points

after COVID-19 • Lead with, and be open to, flexibility.

• Discuss with your team the benefits of
Employees may experience a range of reactions, concerns, feelings or challenges about returning to the workplace.
attending the workplace.

• Discuss what has been done to ensure a safe
Vulnerable work environment.
or unable to Some people will be vulnerable to COVID-19 and potentially unable to return • Be clear and certain about what business
return to the workplace while COVID-19 is deemed a risk. Refer to section 1.4.
needs require an employee to return to their
principal place of work.
Perceptions of safety are as important as the actual plans to keep employees • Listen to your team members’ concerns.
Fear and safe. Employees in higher risk groups may have elevated fears, anxieties and
anxiety
stress. • Agree with your team how you will manage
working remotely and in the workplace.

• Balance team, individual and business
Employees will be evaluating the necessity to return to the workplace. If they requirements when come to an agreement
Why? have been successfully working remotely and flexibly, they may see the
return to the workplace as too soon or unnecessary. on any flexible or remote working
arrangements.

• Remind your team that to meet business
COVID-19 meant many employees were managing their jobs from home
Home alongside caretaking for children or parents. Their return to the workplace may needs as well as support flexible and remote
commitments
influenced by this change in circumstances or commitments. working requires compromise and a
willingness to do things differently.

Different Employees may compare their situation with other people and other teams. • Remember, what works for your team may be
decision What works for one team or individual won’t always be the same as others, different to what works for another team—
making nor should it have to be. you do not have to do the same thing.

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