Page 20 - Leading and managing people in the new normal

Tips for supporting individuals: managing responses to change

2.5

Denial Resistance Exploration Commitment

• Frustration
• Anger • Wants to ‘get on with it’
• Blame • Still may have a sense of • Co-operation
Behaviours to • Withdrawal • Anxiety loss but with sense of • Better focus
watch: • Status quo continues • Fear calm • Continuous improvement
• Focus on the past • Grief • Energy • Future orientation
• Activity with little results • Low mood or energy • Over presentation • Confidence
• Passive resignation • Lots of new ideas • Engaged and motivated
• Sense of loss
• Optimism without focus

• Communication and open • Listen and acknowledge • Focus on priorities • Set long term goals
Tips to dialogue feelings • Coaching • Build the team
manage • Share information about • Address their feelings, • Visioning the change • Recognition
response: change frequently and concerns and issues • Brainstorm ideas • Role modelling
regularly • Resolve issues • Enable individual action • Look ahead
• Create alignment of past • Provide feedback and planning
with future support • Develop capability
• Provide support • Access wellbeing resources • Share knowledge
• Coffee catch-ups/check- • Communicate "What's in it
ins for me" to spark motivation
• Involve in planning for the
future where possible

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