Page 39 - PR COMMUNICATION AGE July - December 2020

Every day is a new opportunity:- Mastering self:-
We can build on yesterday's success or put its failures behind Information does not cause transformation. Together let us
and start over again. That's the way life is, with a new desire, conceive, and create the new structure of the
game every day, and that's the way we are.Every day is an future, which will embrace architecture and sculpture and
improving day. every day is providing an opportunity to work painting in one unity and which will one day rise toward
on myself in the process of refining and redefining myself. Heaven from the hands of a million workers like the crystal
symbol of a new faith. (Walter Gropius)
Be in the present moment:-
We can undertake a huge internal transformation to
Do not dwell in the past, do not dream of the future,
concentrate on the present moment. sharpen our focus, step up innovation, improve productivity
to ensure competitiveness, change our culture, and simplify
our ways of working so that we can unleash our hidden
Life is a series of natural and spontaneous changes. Don't
potential.
resist them - that only creates sorrow. Let reality be reality.
Let things flow naturally forward in whatever way they like.
Each of us is like this carving stone, cutting, hitting our self
We all are work in progress:- in the construction of something much bigger than
ourselves. The leaders are always known as "Work in
Self carving is a continuous process. Transformation is not
Progress"
an event' it is a journey," We are God's chisel; it is we He
uses to create masterpieces." Matshona Dhliwayo. The
References:
bigstones can also be destroyed. The final stroke with which
Y https://www.google.com (Image source)
the stone is breaking it does not mean that all the previous
has no value. The final worked because of the previous Y https://www.goodreads.com/quotes/
strokes. Y https://www.brainyquote.com/ R

Complaints against central departments soar to 2.1 million

Public grievance sregarding central government departments have touched a record high of nearly 2.1 million so far
this year, increasing almost 15 per cent from last year, with just seven departments accounting for nearly 70 per cent
of all complaints.

The highest number of complaints are against banking and telecom services, as per data from the Centralized Public
Grievance Redress and Monitoring System (CPGRAMS). About 478,139 complaints were received against the
Department of Financial Services, pertaining to banking services, while the telecom department was the second among
88 central government departments, with 277,869 complaints, and the railways (Railway Board) received about
203,115 complaints.
While rail departments have seen a slight dip in complaints year-on-year, the Department of Financial Services (Banking
Division) has seen a nearly 20 per cent increase. The Department of Posts and Labour and Employment have received
about 186,000 and 169,000 complaints respectively, higher than last year. The Central Bureau of Direct Taxes (Income
Tax) has received about 150,000 complaints, also slightly up from last year's figures.
The Ministry of Personnel has maintained that the increase in public grievances shows the responsiveness of the
grievance redressal system under the present government, with the CPGRAMS portal offering an easy avenue for
people to lodge their complaints. However, Prime Minister Narendra Modihas been pressing at various review meetings
for "systemic reforms" to be brought in to reduce the public grievances in the long run so that the most common
complaints are not needed to be lodged at all.
The government has a high disposal rate of public grievances and the CPGRAMS data shows that nearly all complaints
received this year have been resolved. Out of the seven top departments, which received nearly 1.5 million complaints,
only about 11,370 complaints have been pending for more than six months.

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