Page 226 - Operations Strategy

WHAT is PRoCEss TECHnology sTRATEgy? 201

Figure 6.3 the generic form of technology road maps (trMs)

Market developments
Products/services
Technologies
Capabilities
Business goals
between the elements of
Elements of Projects Timing of, and relationship
technology For example technology planning
planning Process developments
Knowledge enablers
Intellectual resources
Decision points
External events, e.g. competitor activity

Time

Figure 6.4 simplified example of a technology road map for the development of
products/services, technologies and processes for a facilities management service

Year 1 Year 2 Year 3 Year 4 etc.
Business goals Meet budget limits Integrate with divisions Market launch

Transfer knowledge
to divisions
Products/ services Control software Interface integration Client interface portal

Website prototype test

Technologies Digital adaptive Resource planning CRM implementation
algorithms
agents

Establish client
Process develop- ments Develop resource response centre ERP integration
planning model
Develop service teams

Time

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