Page 95 - Company Excellence

What really makes people tick and what companies really need

expectations and wishes. He feels taken seriously, valued and
recognized.

This will give you the information and background knowledge,
to secure and support the insights gained with the help of the
personality and support the insights gained with the help of the
personality use your matching competence, which you can use
to find out, for example find out whether the applicant fits the
company and the employee fits into the team.

There are several dimensions to listening: First of all, it is about letting
the interlocutor finish speaking, then about reproducing what you
have heard in your own words. In this way, communicative
misunderstandings can be ruled out at an early stage. You are in the
Cham- pions League of listening if you are able to respond to what
your conversation partner expresses between the lines and with his
body language. You inter- pret the nonverbal signals of the person
you are talking to and draw conclusions from their gestures and facial
expressions. For example, a recruiter with well-developed listening
skills can tell from the applicant's body language and tone of voice
whether he or she will be nervous when answering a particular
question. Then he knows: "I have to ask questions here to find out
crucial information."

Optimize questioning skills
If you ask the right questions, you will obtain useful information from
and about your conversation partner. A clear conversation concept in
which the questions are structured in such a way that they can be
used to steer the conversation increases the proportion of the
conversation partner's speech. And on the other hand, you learn
valuable information about him or her through constructive dialog.
Open-ended questions, to which the interlocutor cannot respond in
monosyllables, are particularly helpful.

95