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Index
Index
Closing/purchase decision - 43, 79, 81, AI/Artificial Intelligence - 130
85, 150 f., 155, 157, 162
Active Listening - 24
Drivers, inner - 15
Need - 22, 82, 92, 116, 137, 152, 172
Applicant, application - 8, 10, 16, 35 f.,
39 f., 42, 48, 54 f., 75, 104 ff., 108, 113,
123, 126, 128 ff, 132 ff, 140 ff, 157
Relationship building - 16, 19, 21 ff, 40,
63,
79, 149
Bonding - 22, 23, 25
dimensions, the drivers/motivators -
32, 34, 36, 108
Recruitment interview - 54, 115, 126, 132,
134, 136
Emotional Labeling - 25
EQ/emotional competence - 11, 71
Cognition/self-cognition - 17 f., 40,
42, 47, 49, 50, 59, 69, 109, 144, 157
Professional competencies/hard skills -
128, 169
Questions/questioning techniques - 11,
24 f., 35 ff.,
39, 42, 78, 87, 109 f., 113 f., 116 ff., 123 f.,
132, 135 f., 140 f., 143, 146, 151, 153, 166
External image - 50
Leadership - 164
Leadership style - 9, 44
Brain, neuroplasticity - 47 f., 61
Gestures - 115, 117, 120 f.,
Halo effect - 28, 62 f.
179