Page 100 - Act! Marketing Automation User Guide

Drip Marketing Act! v21

have opened the email OR they have clicked on the link within it (for example within Outlook
they may have previewed the email without downloading pictures which would not count
as opening it, but they could still click on a link). In that case you would need to add another
group to your decision logic. To do this, click the Actions menu in the top right corner, and
choose Add Group.

Amending Timings and Adding Further Steps

NOTE: At this point as your workflow expands, you should be aware of the controls
available. Scrolling the mouse wheel will zoom in or out on your workflow. If you wish
to move your workflow, hold CTRL on your keyboard, then click and drag to move about
the screen.

Now that we have added a decision step, our workflow looks like this:

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