Page 39 - AIBTender_Neat

Supporting Chris will be the Account Director, the Contract Internal Project Briefings: The Account Director, Contract Client Meetings: Regular meetings are held with our clients
Manager and the Contract Supervisors who head up the Manager and Supervisors will communicate any client (the frequency of these is determined by the project scope
services team in each region of the country, all of whom updates to the project team via internal project planning and complexity). These are attended by our Account Director,
ensure consistent delivery against the contractual obligations meetings or by telephone, email or through the Supervisors Manager and Supervisors to promote client engagement
and maintaining a close client contact to guarantee the for matters requiring immediate action. and enhance relationships
successful fulfillment of the contract and its objectives
on a day-to-day basis. This structure demonstrates our Think Tank Workshops: We hold think tank workshops that Smart Technology: All engineers and managers are
commitment to the successful delivery of the contract and are designed to bring together ideas and opportunities for provided with smart phone technology devices and PADs.
development of the relationship. improvement. Considering the weight of expertise within our These devices utilise voice, text, email and data transfer
team, these sessions are leading edge in their content. We systems, allowing regular and easy communication with
We see AIB as a highly valued client with whom we wish to would welcome AIB’s team at these innovative, six-monthly the client at all times. We also use Elogbooks to ensure
develop and enhance our service provision for mutual benefit, events. the effective capture of PPM, reactive and project works
built on a foundation of shared objectives, collaboration for (including associated compliance documentation) to ensure
best value and innovation. Monthly Toolbox Talks: Comserve also issue monthly real-time communication and transparency of information
toolbox talks to all service engineers. These are recorded with all parties. A standard worksheet (as requested within
Comserve, as far as possible, operates a single point of and the content is sent electronically to all attendees for the tender documentation) is included as an Appendix to
contact policy to streamline and focus communication. The continued reference. Many of our clients have been invited this tender response.
Account Director, Manager and Supervisors liaise with key to receive and have very much welcomed this information to
client representatives on a structured, project management support their internal operations.
basis as well as providing ad hoc, proactive consultancy
support and advice as required.

SERVICE DELIVERY AND CONTRACT MANAGEMENT 39