Page 38 - AIBTender_Neat

We treat all stakeholders as Comserve customers, and as Setting up the communications database. All stakeholders The Account Director, Contract Manager and Supervisors
such, consider it a vital part of an effective service delivery to will be incorporated into the database for continued (north and south) will attend all sessions, ensuring continuity
understand and support their individual requirements. communication throughout the contract delivery. of representation. These accountable parties will manage
the effective dissemination of knowledge of requirements
Our mobilisation plan incorporates our process for ensuring Agreeing the Communications Plan. Our communications to the project team, incorporating all needs into the project
effective site communication and capture of requirements, plan will also address and encompass the requirements plan for the contract.
including: identified from each stakeholder.
Our progress, particularly over recent years, is testament to
Initial communications presentation. All stakeholders will be Establishing team meetings, frequency, structure, content the effectiveness of our day-to-day contract management
invited and encouraged to attend this informal presentation and attendees. Once again, these meetings will include structure and the level of importance we allocate to
where Comserve will introduce our organisation, the project all parties to promote a healthy and open communication developing strong communication channels with all parties.
team and the opportunities for collaborative working. channel.
Strong Contract Management: Central to the effective
Identifying requirements. We will undertake a high-level Publishing the Communications Plan. All parties will be communication and overall management of the contract is
SWOT analysis with each group in order to gain a clear provided with a copy of the Communications Plan. the Comserve mainboard Director responsible for the AIB
understanding of their requirements, as well as aspects of contract. Chris Windass, Managing Director of Comserve
service provision they have perhaps been frustrated by in Stakeholder meetings. Any additional, stakeholder meetings Ltd will hold ultimate accountability for the delivery of the
the past. identified as being required will be scheduled in. The contract and will maintain responsibility for the development
frequency and attendance of these will be established as a of collaborative relationships with all stakeholders,
result of the ‘identifying requirements’ activity. harnessing the opportunities these bring to AIB.

38