Page 11 - NestPM_ThePlaybookWeb

We have high expectations for the preparation of the property for new tenants.
The interior needs to be in its best possible condition. The exterior should be tight,
well maintained and present an appropriate curb appeal to meet the standards of
our properties. We want our tenants to know that their high level of expectations is
our minimum standard. And, we want our owners to know that meeting minimum
standards meets minimum returns.

ORGANIZING THE CHAOS

What we love most about Property Management is that, not only are no two days
alike, but rarely does the day go as you planned from its start. We have to be nimble,
adaptable and ready to react when needed. From that last minute prospect who just
HAS to see your property today, to the obvious maintenance emergencies that can
just ruin everyone’s day. A good property management company must be able to
handle these emergencies without the wheels falling off the rest of the operation.

We certainly prefer for the mundane, but you hire us to be there when you can’t –
and to trust us to be able to make the right decisions. To do this – everything follows
a process. And, we think its important for you to know those processes to help
establish a level of expectations you should have from us. This section is going to
deep-dive into everything from how we bring a new property into our portfolio, to
how we manage maintenance concerns and requests, to simply how a bill gets paid
(which, coincidentally, isn’t all that simple!)

Go refill that beverage and let’s get started!

New Owner On-boarding

If you’re reading this – you’ve made the wonderful decision to work with Nest PM
to manage your rental property. Our clients are savvy rental investors with multiple
properties; they’re people who sort of stumbled into this whole “landlord” thing;
and, they’re folks who ultimately prefer to sell their home, but the market was a bit
soft for their property so they’re renting to bide their time until testing the sales
avenue again. However you got into this business, we’re happy you chose us and we
want this to be as easy as possible.

The start of our relationship begins well before you sign the MANAGEMENT
AGREEMENT, but officially you become our client by putting your signature on this
document. Use the management agreement when you have questions – technically,

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