Page 6 - NestPM_ThePlaybookWeb

Let’s meet the TEAM

At Nest, we do things as a team. It’s always our goal to have the best person
responsible for the right aspect of managing your home – said more simply, we want
the right person for the job. We recognize that the person who may be able to most
effectively manage the physical components of your home may not be the best at
navigating the financial components or leasing of your home, and vice versa. From
the descriptions below – we think you’ll see we have the right team players identified
and understanding the roles within our company will help you know who to reach out
to when the time is needed.

Marketing & Leasing Manager

Your first point of contact with our team will likely be through the Marketing &
Leasing Manager. This position provides the point of the spear for bringing on new
business opportunities – procuring and tracking down leads, evaluating potential
property, sharing our core values with prospective property owners, helping to
establish fair market value of your rental.

Additionally, the M&L Manager will be responsible for the entire leasing process (with
some help from other team members, of course). The public listing of your property,
showings, processing applications and transitioning leads into leases are all activities
coordinated through the processes defined by the marketing & leasing manager.

Property & Projects Manager
The physical property management of your home will be overseen by the Property
& Projects Manager. This position brings a wealth of knowledge related to physical
maintenance and management of our contractor relationships. The benefits of this
position are to help very quickly establish the correct tradesperson to handle the
physical maintenance needs of your property as they arise.

One of the best things you can do as a property owner is provide for routine &
preventative maintenance of your home – we’ve dedicated a whole section of this
guide to preventative maintenance later. The Property Manager will help coordinate
our preventative maintenance program and will encourage you to be proactive in
repairs to your property – a minor expense today can save you from costly repairs if
left to fester.

We manage and dispatch work orders as they are reported by our tenants, but the
property manager also coordinates routine inspections of your property – both

6 NEST PROPERTY MANAGEMENT | THE PLAYBOOK