Page 4 - NestPM_ThePlaybookWeb

INTRODUCTION

Welcome to the Nest Team! Here’s your PLAYBOOK – it should help you along the
way. We look forward to getting to know your property and helping you meet your
rental expectations. The next several pages are very important – we realize it may
take a little bit of time, but we hope you can read through and absorb the information
here. We’re going to answer questions you have; and, we’re probably going to answer
a few questions you didn’t even know you had.

The intention behind this document is to help manage your expectations, provide
guidelines and set the bar for the service you should expect from our team. We
hope by the time you’ve finished reading, you’ll know a few things about us – most
importantly, that we’ve got your back! Our goals are yours and we truly look at our
relationship with your best interests in mind.

Lastly, we want you to feel comfortable with the decision you’ve made to hire
Nest PM. We truly are property EXPERTS, and we’re not shy about it! We have
dozens of years of experience – not just in Real Estate, but in all facets of property
management. From Accounting to Maintenance – you’re going to find that we know
a thing or two. But, it doesn’t only do us good to tell you – we’re going to earn your
trust, and your PLAYBOOK is just a start to us proving our worth.

So – curl up…grab a cup of your favorite warm or cold beverage…and, let’s get
started!

The PM Promise

We’re going to communicate with you – maybe more than you want, & that’s ok!
From work performed in your home to new leases to routine inspections – our team
is going to keep you in the loop.

Trust is earned. And, we work everyday with that goal in mind. It starts by being
honest and fair. It’s kept by establishing standards, meeting and exceeding
expectations, and being up front, especially when things don’t go as planned. We
can’t predict the future and we are certainly human beings who err; but, you can
always expect that you will be treated fairly, your tenants will be given respect and
your property will be watched after by our team as if it were our own.

4 NEST PROPERTY MANAGEMENT | THE PLAYBOOK