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interior and exterior – to look for potential issues and catch things before they
elevate to a more serious nature.

Operations Manager

The operations manager is the glue that holds the puzzle together – if all of this
gets confusing and you’re not sure who to contact, start here with the Operations
Manager. This position is the point of contact for all communications from our team;
it cross-pollinates with all disciplines within our industry – maintenance, accounting
& leasing. If you have a question – it’s very likely that the Operations Manager can
facilitate the answer.

Specifically – the operations manager is responsible for following our work orders
and ensures their timely completion, whether it is something completed by our
in-house maintenance staff, or communicated to an outside vendor team member.
The operations manager will communicate to you when a work order is originated
– and share with you the method of completion and vendor utilized, as well as any
anticipated cost, if available. Additionally, the operations manager will communicate
with you when the work is completed, and the invoice is generated and paid.
The operations manager is also responsible for managing the process of owner’s
disbursements (i.e. – sends you your money!). Working with our accounting
department, this position scours your owner’s statement prior to sending to you to
make sure there are no errors and that your disbursement is correct. Also, from an
accounting perspective, this position helps to ensure your bills are paid timely and
correctly, and that rent is collected from your tenants.

Leasing your home isn’t all flashy sales pitches and wonderful pictures of your
property. There is a process that must be organized and efficient to ensure we get a
prospective tenant into a signed lease, that the information contained in that lease
is correct and that the person meets all of the qualifications required to sign the
lease. The operations manager’s job is to ensure the integrity of our leasing process
is upheld.

We don’t embrace hierarchy here at Nest PM – but its safe to say that the buck
stops here at the Operations Manager.

Maintenance Specialist

Our Maintenance Coordinator is the most popular with your tenants – always here
to save the day! If it’s broke, we send out our Maintenance Coordinator and….voila!
Problem solved. This position provides skill in many types of repairs – appliances,
HVAC, general carpentry, plumbing, electrical. A true jack of all trades.

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