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But – simply being able to fix things is only part of it. Our maintenance coordinator is
the true customer service concierge. Oftentimes, the most tangible point of contact
our tenants have with our team is through the maintenance services we provide. We
must be quick, we must be efficient, and we must be diligent and communicative. Our
maintenance coordinator is all of those things for you and is the true steward of your
property and its upkeep.

Leasing Agent
The leasing agent is usually the first point of contact for prospective tenants – the tip
of the spear, w/r/t finding the right person who wants to rent your home. So – suffice
it to say, the leasing agent sets the tone for our relationship with your tenant and we
always want to start on the right foot!

Obviously, the leasing agent shows your property. But, their benefit to the process
is so much more than simply opening a door. They are very knowledgeable of all
our available properties – a walking encyclopedia of the ins and outs. The leasing
agent must be attentive to the needs of the prospect and be able to identify which
property will be the best match. Listening and understanding the needs of our
customers is pivotal in finding your tenants.

Accounting Operations Manager

The Accounting Operations Manager works diligently, behind the scenes to
ensure the wheels on the bus keep moving forward in the right direction. Properly
accounting for your money is one of the most important things that we do for you.
From processing tenant payments & charges, to making sure invoices for contractors
and utilities get paid timely – it all starts with our Accounting Operations.

HOA & Commercial Management

At Nest PM – the name of the game is maintaining a diverse portfolio. This
particularly applies to the properties we look for from a Residential Management
perspective, but it also applies to the avenues of business we pursue. We don’t just
manage residential rental property – we also manage commercial properties and
homeowner associations. You may come across members of our team that specialize
in these other areas – because, after all we are a small company. We cross train our
employees so they can at least speak intelligently and understand the nature of your
concerns or questions – if for no other reason than to make sure they get the right
team member to help. You may want to take a minute to check out our websites for
these businesses via www.nesthoa.com and www.nestcommercial.com.

8 NEST PROPERTY MANAGEMENT | THE PLAYBOOK