Page 3 - NestPM_ThePlaybookWeb
P. 3
INTRODUCTION
The PM Promise 4
Philosophy – PM & Team Management 5
Selectivity
MEET THE TEAM
Marketing & Leasing Manager 6
Property & Projects Manager 6
Operations Manager 7
Maintenance Specialist 7
Leasing Agent 8
Accounting Operations Manager 8
HOA Management 8
EXPECTATIONS
Intro 9
Of Manager/Team 10
• Method of Communication 10
Of Owner 10
PROCESSES
New Owner 11
Leasing 13
Turnover 15
Maintenance & Repairs 17
• General Repairs 18
• Preventative Maintenance 18
• Tenant Responsible Maintenance 19
• Reserve Fund 19
Accounting/Statements/Disbursements 20
Sales 21
OWNER RESOURCES 22
Utilities 23
Upkeep/Maintenance/Cleaning (vendor contacts) 24
Maintenance Costs (estimates) 25
• Turnover 27
• General 28
• Preventative 28
CLOSING 30
