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So – needless to say, we put a lot of effort into turnover of the property and it starts
before the current tenant moves out. We’ll do a PRE-TURNOVER INSPECTION
approximately 90 days before the end of the lease agreement – we start doing them
as soon as we know the tenant is not going to renew. This helps us establish a basis
for the turnover and try to highlight any large cost items that may be needed during
turnover – such as full paintings of all the walls, carpet replacements, appliance
replacements. We’ll begin to formulate a TURNOVER PLAN and we need you to
communicate your expectations well in advance of completing the work.

Our Operations Manager will start to communicate with the current and new tenants
regarding procedures for moving out and moving in – such as utility connections,
cleaning guidelines, expectations for maintenance that may be the tenant’s
responsibility – such as lawn maintenance and mowing. These communications will
begin approximately 30 – 45 days prior to the turnover period.

The day of move-out arrives – check out is at noon, so to speak. A member of our
staff performs the MOVE-OUT INSPECTION at the property where we’ll finally
determine the extent of the work needed to make the property ready for the new
tenant. We have a detailed, unique inspection tailored specifically to your property
and based on the size, number of rooms, and exterior components of the property.
After it’s completed, a copy of the inspection will be shared with you. We’re not
necessarily expecting you to do anything – most of the work is pre-scheduled with
our vendors well in advance. Keep in mind that we have anywhere from 20 – 30 units
in turn at a given time, and so we need this time to operate as a well-oiled machine.
We want to meet your expectations, but we also need to be able to execute our
turnover plan. In most cases, we have only seven days to complete the work…so, time
is certainly of the essence.

Seven days goes by very quickly. Generally, the TURNOVER PROCESS starts with our
maintenance team and painters. Cleaning is next and finally Floors. All carpets must
be steam cleaned by a professional contractor. During the course of the process, we’ll
have a locksmith change the locks and cut new keys for the incoming tenants – the
minimum expectation is to have one key copy per tenant and two copies for our staff
use. Utilities during the course of turnover are the owner’s responsibility. We’ll have
pre-arranged for the electric, water, gas and any other required utilities be turned
into our company name for the turnover period to ensure they are available for our
contractors to use the facilities of the home to complete their work (the cleaners
need access to hot water to adequately complete the work required).

There may be charges during turnover that are the responsibility of the former
tenant. Those will be billed and processed as part of their security deposit return.

16 NEST PROPERTY MANAGEMENT | THE PLAYBOOK