Page 19 - NestPM_ThePlaybookWeb

filters on your HVAC system can go a long way in having the unit run efficiently and
effectively. Cleaning your gutters can prevent unnecessary leaks and drywall repairs
that can occur from water backing up from the gutter system into the home. Having
the dryer vents cleaned annually is smart and can prevent dangerous accumulations
of lint.

We offer a variety of preventative maintenance and can coordinate this work upon
request/approval. Preventative maintenance is certainly optional, but it provides
many benefits. We also can tailor maintenance packages to permit monthly, fixed
costs to pay for expenses, rather than one-time large lump payments of costs.

Tenant Responsible Repairs

Sometimes, your tenants will break things in the home that are beyond normal wear
and tear. These things will be billed back to your tenants. Generally speaking, these
repairs are necessitated by accidental misuse and are unintentional. They’re rooted
out by either tenant admission or diagnoses by our staff. Or, they’re revealed by
inspection. Regardless of how they come to light – our expectation is to repair your
property to its original condition as quickly as possible. The tenant will reimburse
the expense along with their next payment of rent. Sometimes there may be a delay
between payment of the expense and collection from the tenant, but these are
typically minimal and are treated in the same manner as a failure to pay rent.

Maintenance Reserve
Part of your contract with Nest PM is that we’ll hold a maintenance reserve for
expenses related to your property. The purpose of this is not simply to keep your
money, but is rooted in escrow requirements and keeping us in compliance with VA
Brokerage Laws. Under state brokerage laws, we are not allowed to spend money
we do not have on hand in your rental account. So, we must keep money on hand in
the event work is required during the time between disbursement of your rent and
collection of the following month’s rent. The money held is still YOUR money and
would be returned to you at the conclusion of our agreement. In conjunction with
this requirement – we typically work with small, local contractors who provide good
services with small overhead. This provides you with inexpensive, quality options for
repairs, but means that we need to pay them in a timely manner. The maintenance
reserve helps us meet both of these needs.

434.218.3540 | WWW.RENTWITHNEST.COM 19