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Because utility bills can come as late as 30 days after the transition of tenants, there
may be some costs which are to be billed to the tenant that will be deducted from
the rental account for your property. These expenses will be reimbursed to you
when the security deposit is processed. It’s important to be aware of this delay and
we will mark the expense with the denotation as “Bill to Tenant”, so you are aware
this will be reimbursed by the tenant. We process security deposits between 30 – 45
days after the tenant’s lease ends.

After all the work is completed and the property is in tip-top shape, the new tenants
will MOVE-IN. That’s not totally the end of the process – there is typically some
things that will come up during the course of move-in that will require additional
maintenance or work. We refer to it as MOVE-IN MAINTENANCE, and usually there
is a thing or two that comes up. So, you are better off to expect it. And, remember
what we said about happy tenants – the easier our turnover process and the more
flexibility you have with the work we want to do to prepare the property, the happier
and easier your tenants will be to work with in the days immediately after their lease
start.

Pre-turnover Inspection --- Move-out Inspection ---
Turnover Process --- Move-in --- Move-in Maintenance

Maintenance & Repairs

Suffice it to say – stuff happens. There’s a more colloquial way of saying that – but
we’ll stick with “stuff”. The sooner you understand that tenants are not as apt to
“deal” with things not working perfectly as you were as the owner of the property,
the better off your blood pressure will be. They’re not being petty; remember, just
like your home payment is probably one of your biggest monthly expenses, so is
their rent. They expect if they pay their rent, on time, you’ll maintain and take care of
things when they don’t work in the manner described. And, if its in the property – IT
MUST WORK. That’s required by the law governing the tenant-landlord relationship.

From a property management perspective, there are a number of ways things go
wrong in the way of your tenant, but the most important is in properly maintaining
your property. You’re going to find as our relationship evolves, that we put the
highest priority in maintenance and responding/resolving issues quickly. It is
our expectation to have a response to a tenant within 48 hours of initiating a
maintenance request. Preferably, we’d like to have the problem resolved within that
time frame. The way we see it – there are three types of repairs:

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