Page 391 - Business Principles and Management

C HAPTER 14 A SSESSMENT
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CHAPTER CONCEPTS

• Implementing involves communicating effectively, motivating employ-
ees to do their best work, developing work teams, and managing com-
pany operations.
• People choose to do things that will satisfy their needs and avoid things
that don’t. Managers influence performance by providing rewards
when employees accomplish work goals. Theories of motivation devel-
oped by Maslow, McClelland, and Herzberg describe factors that influ-
ence employee behavior.
• Change is common in organizations and managers need to help employ-
ees accept change. The steps in an effective change process are planning,
communicating, involving, educating, and supporting.
• Controlling ensures that company operations meet expectations.
Controlling steps are: establishing standards for goals, measuring
and comparing performance against standards, and taking correc-
tive action when performance falls short of standards. Common
types of standards are quantity, quality, time, and cost standards.
• To help the company make a profit, managers must control costs.
Areas commonly monitored for cost control are inventory, credit,
theft, and employee health and safety.

REVIEW TERMS AND CONCEPTS

Write the letter of the term that matches each definition. Some terms will
not be used.
1. Group of individuals who cooperate to achieve a common goal
2. Wanting to influence and control others and be responsible for a
group’s activities
3. Difference between current performance and the standard
a. achievement need 4. Standard that describes expected consistency in production or
b. affiliation need performance
c. hygiene factors 5. Job factors that dissatisfy when absent but do not contribute to
d. just-in-time (JIT) satisfaction when they are present
inventory controls 6. Set of factors that influence an individual’s actions toward accom-
e. motivation plishing a goal
f. motivators 7. System in which the company maintains very small inventories
g. power need and obtains materials just in time for use
h. process improvement 8. Taking personal responsibility for work, setting personal goals,
i. quality standard and wanting immediate feedback on work
j. quantity standard
k. variance 9. Standard that establishes the expected amount of work to be
l. work team completed
10. Efforts to increase the effectiveness and efficiency of specific
business operations

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