Page 392 - Business Principles and Management

C HAPTER 14 A SSESSMENT

DETERMINE THE BEST ANSWER

11. Effective work teams have all of the following characteristics except
a. all members understand and support the group’s purpose
b. the team does not need to have a group leader
c. members work to resolve problems in the group
d. All are characteristics of effective groups.
12. The person who described motivation in terms of a hierarchy of
needs was
a. Maslow
b. Herzberg
c. McClelland
d. Jacobs
13. It is frequently said that people support what they
a. choose to
b. are paid for
c. create
d. have been told to support
14. The first step in the controlling process is
a. establishing standards for each of the company’s goals
b. communicating with employees about the importance of
controlling
c. taking corrective action when performance falls short of standards
d. organizing employees into work groups
15. Which of the following is not a way managers can increase profits?
a. Increase sales revenues.
b. Decrease costs.
c. Add more employees.
d. All are correct.
16. A production manager who specifies the minimum number of units
to be produced each hour, day, or month is establishing a
a. variance
b. time standard
c. quality standard
d. quantity standard

APPLY WHAT YOU KNOW

17. Based on the Reality Check scenario at the beginning of the chapter,
do you believe most of the problems were the result of poor planning
or poor implementation? Justify your answer.
18. Why are businesses paying much more attention to developing effec-
tive work teams today than in the past?
19. What differences in implementation and controlling activities, if any,
would there be for a manager of a small business and a manager in
a large business?
20. What should a manager do if it is clear that many employees will
view a planned change negatively?

379