Page 724 - Business Principles and Management
P. 724
Index
Cost of living, 70, 642 D Discounts and suppliers, 589–590
Costs Discover, 478
Daimler-Benz, 84
controlling, 374–376, 595–596 Discrimination, 632
cutting, 408 Data, 190–191, 371, 378 compensation, 645
Data processing and technology,
versus jobs, 307 employment, 34
standards, 370–371 389 Distortions, 241
Database, 201
Coupons, 605 Distributing information, 197–198
Courage, 298 Data-processing center, 389 Distribution, 543, 545, 565–566,
DAX, 465
Creativity lab, 680 573–576
Credit, 375, 414, 481–485 Day-to-day activities, 277–279 Distribution centers, 575
Debentures, 435
information, 482 Diversify, 465
installment credit, 476 Debit cards, 478–480 Diversity, 304
Debt, 422
standing, 481–484 Dividends, 138, 424, 426–428
terms, 589 Debt capital, 421–422, 432–435 Domain names, 227–228
Decentralized organization, 346
Credit agencies, 482 Domains, 214
Credit bureaus, 482 Decision making, 284–287 Domestic goods, 9, 95
Decision support system (DSS),
Credit cards Dormant partner, 121
bank and nonbank, 478 201 Dot-com business, 219
Decline stage, 96, 549
business fees, 475–476 DoubleClick, 173
card verification value (CVV), 476 Deductibles, 492–493 Dow Jones Industrial Average
Dell, Michael, 13, 111
co-branded, 478 Index, 465–466
merchant account provider, 474 Dell Computer Corporation, 13, Downsizing, 11, 367
222–224
payments, 228 Downward communication, 247
private credit card system, 476 Dell Computers, 111 Drug use, 314
Demand
Credit ratings, 488 Dumping, 91
Credit records, 390 exceeding supply, 71 Dun & Bradstreet (D&B), 217,
labor, 67
Credit sales, 402, 485–487 411, 432, 482
Credit unions, 449–450 price setting, 63–64 Dunlap, Al, 408
Demand deposit, 447
Creditors, 117
Creditworthiness, 481–482 Deming, W. Edwards, 281, 522, E
524
Cross training, 672–673 E-appliances, 195
Cross-cultural communication Democratic leader, 309–310 Earnings, 429
Department of Commerce, 412
problems, 254–255 Eastern European economies, 58
Cuba, 57–58, 60 Department of Labor (DOL), 630 Eastman Kodak, 83
Department of Treasury, 412
Cultural differences, 93, 254–255 eBay.com, 219, 222
Culture, 93, 246–248 Departments, 359 E-business, 195
Deposit institutions, 448
Currency exchange rates, 92–93 E-commerce, 32, 194–195, 214,
Currency values, 92–93 Depreciation, 390–392, 429 520
Depression, 73–74
Current account, 96 advertising, 222–223, 225
Current Ratio, 435 Desktop computer, 192 business planning, 226–227
Desktop publishing software, 193
Customer oriented, 540–541 development, 219–220
Customer profiles, 542 Deutsche Bank, 460 leading businesses, 222, 223
Developing nations, 56, 150
Customer satisfaction, 565 loyalty factors, 224
Customer service standards, 670 Development meeting customer needs,
planning employee, 677
Customers 223–225
answering questions, 603 Digital certificate, 492 new businesses types, 220
Direct deposit, 457
e-commerce, 223–225 orders, 220, 228
follow-up with, 9 Direct distribution, 567–568 pricing, 225
Direct marketing, 567
location of, 520–521 shopping experience, 224–225
objections, 603 Directors, 138, 141 stages of development, 219–220
Disability insurance, 498
satisfying, 13 success, 220–222
studying, 227 Discharge, 627 taxes and, 221
711
