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3. C, E. This situation describes varying work styles, which are a common cause of

conflict. An interproject resource contention is where resources are working on
multiple projects and there are scheduling issues. Low-quality resources lack skills
or abilities. The negotiating conflict technique often uses a third party to help the
two conflicting sides reach a resolution.

4. B. The stages of team development are forming, storming, norming, performing,
and adjourning. Confronting is a conflict-resolution technique.

5. B. This question defines interproject resource contention. A resource shortage
would occur if there was only one resource available or resources were scarce. Since
this question describes more than one project, it involves an interproject resource
contention.

6. D. The smoothing conflict resolution technique is temporary, and one of its
characteristics is emphasizing the areas of agreement and keeping the real issue
buried.

7. C. Negotiating is a technique that involves listening and asking questions.

8. B, D, E. The conflict-resolutions techniques are smoothing, forcing, compromising,
avoiding, and negotiating. Adjourning, norming, and storming are stages of team
development.

9. D. To address the issue, you need to understand what is behind the system
engineer’s current behavior. He may have been given additional work that you are
not aware of, or he may misunderstand the project goals, to name just a couple of
possibilities. The situation cannot be ignored, no matter how valuable the person is,

and it should be handled in private.

10. A, C, E. A RACI is a matrix-based chart that shows resources (or business units)
responsible for project tasks. It stands for responsible, accountable, consulted, and
informed. Accountable does mean this resource approves the work, but the A in
RACI stands for accountable.

11. D. Rewards and recognition do not have to involve money, and many times they
may include rewards such as a thank-you, a letter to the functional manager, a
public mention of the accomplishment at a team meeting, and so on.

12. A. This question refers to a resource shortage. You have one resource that’s needed
for two tasks. Resource allocation is assigning the resource with the right skills and
abilities to the task. Interproject dependencies rely on one project finishing before
the next can start, and shared resources are typically resources that are shared
among departments or between the functional manager and the project manager.

13. B. The kickoff meeting is where the project team members and stakeholders are

introduced to each other, and it’s held at the beginning of the Executing process
group.

14. C. The RACI chart acronym stands for responsible, accountable, consulted, and

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