Page 338 - F1 - AB Integrated Workbook STUDENT 2018-19

Chapter 21

Herzberg’s two-factor theory

This model examined two sets of factors that can be used to help get the best out of
workers.

HYGIENE FACTORS MOTIVATORS

DISSATISFACTION SATISFACTION

 Company policies  Achievement

 Supervision  Advancement

 Working conditions  Personal growth

 Rate of pay  Responsibility

 Job security  Recognition

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