Page 3 - Restaurant Service STM_GionSushi

Manual Pelatihan Standar GION SUSHI
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DAFTAR ISI

Manual Pelatihan Standar Gion Sushi ...................................................................................... 1
1 Strategi Pengalaman Tamu ......................................................................................... 5
 Ringkasan .................................................................................................. 5
 Lakukan dengan Benar .............................................................................. 5
 Cara Yang Benar ........................................................................................ 6
 Wow-kan Jika Bisa .................................................................................... 6
2 Standar ........................................................................................................................ 7
 Standar Inti Ditetapkan .............................................................................. 7
 Standar Budaya Layanan ........................................................................... 7
 Standar Inti Layanan Restoran ................................................................... 8

3 Urutan Layanan ........................................................................................................... 9
 Urutan Layanan Ditetapkan ....................................................................... 9
 Urutan Layanan Makan Siang & Malam ................................................... 9
4 Bagaimana caranya ................................................................................................... 16
 Definisikan how to’s ................................................................................ 16
 Standar Teknis ......................................................................................... 16
 Ambil reservasi ........................................................................................ 17
 Sambut tamu ............................................................................................ 19
 Pastikan preferensi meja .......................................................................... 20
 Hapus pengaturan tempat ekstra .............................................................. 21
 Mengawal tamu dan membantu dengan tempat duduk ............................ 21
 Membantu tamu dengan anak-anak ......................................................... 22
 Tawarkan tisu basah ................................................................................ 22
 Mendekati meja dan menyapa tamu ........................................................ 22
 Ambil pesanan minuman ......................................................................... 23
 Posting pesanan minuman ke POS .......................................................... 24
 Angkat dan sajikan minuman .................................................................. 24
 Jelaskan menu dan spesial hari ini ........................................................... 24
 Membuat rekomendasi ............................................................................. 25
 Mengambil pesanan makanan .................................................................. 26
 Posting pesanan makanan ke POS ........................................................... 27
 Ambil dan sajikan bouche jika tersedia ................................................... 28
 amuse bouche ringan ............................................................................... 28
 Siapkan meja untuk pemilihan makanan ................................................. 29
 Mengambil makanan dan kondimen ........................................................ 29
 Sajikan makanan dan kondimen, tanyakan kebutuhan lebih lanjut ......... 30
 Detail meja jelas dan detail ...................................................................... 31
 Makanan berikutnya (ulangi) ................................................................... 32
 Tindak lanjut kepuasan tamu ................................................................... 32
 Detil Meja dan detail untuk layanan dessert ............................................ 33
 Sajikan menu dessert, ambil pesanan ....................................................... 33
 Posting pesanan dessert ke POS .............................................................. 33
 Siapkan meja untuk pesanan dessert ........................................................ 34
 Ambil dan sajikan hidangan penutup dan kondimen ............................... 34
 Tawarkan dan sajikan pilihan kopi atau teh ............................................. 34