Page 9 - NAFIF-2019-Facility-Reference-Guide
P. 9

Status                                           Type of Code   How/When to Use
                    001-Too busy                                    Hard Refusal  Only use this when you have
                                                                                   exhausted the booklet, and the
                                                                                   RPs have refused due to lack of
                                                                                   time, or being Too Busy
                    002-No interest; no value                       Hard Refusal
                    003-Too new                                     Hard Refusal
                    005-Policy against interviews                   Hard Refusal
                    006-Gone; no coverage                           Hard Refusal  You have reached a dead end
                                                                                   and cannot work this because:
                                                                                   - The MC is gone and there are
                                                                                   no Alts
                                                                                   - You have reached out to GLS
                                                                                   and received no additional
                                                                                   contacts
                    007-Took too long last year                     Hard Refusal
                    008-Will do alternate years                     Hard Refusal
                    009-Limited; will only do some                  Hard Refusal
                    012-Never reached                               Hard Refusal  This should only be used at the
                                                                                   end of the facility or if you have
                                                                                   reached a dead end and are no
                                                                                   longer working this booklet
                    014-Never reached, blocked by asst              Hard Refusal
                    020-GA calls too often                          Hard Refusal
                    021-Too many studies                            Hard Refusal
                    023-Problem; special handling                   Hard Refusal  Please use this when
                                                                                   encountering an RP that asked
                                                                                   that you no longer contact them.
                                                                                   This does not mean they will be
                                                                                   made DNC.
                                                                                   Detailed booklet note is needed
                    024-Refused despite Broker-Dealer/Bank contact Hard Refusal  Please use this when a client
                                                                                   outreach lead has been given
                                                                                   but the RP refuses






















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