Page 83 - NCS Sales Manual 2018.pdf

ENTERPRISE DATA & MANAGED SERVICES (EDMS)

MANAGED SOLUTIONS

Solutions / Services Benefits for Customers Top Strikes Hunting / Farming Terrain NCS Contact Person
(Prospecting Questions) (Customer Profile)

Managed Network Services • Automatic RCA features • Does your company need to Target Industries Su Su Htwe
that enable faster incident implement a global network Lead Consultant
• Centralised fault and isolation service but lack the internal Government accounts and +65 6556 7724
performance monitoring of • Reduced Mean Time To global resources? commercial organisation. +65 8121 1104
network infrastructure Repair (MTTR) • Do you plan to outsource susu@ncs.com.sg
• Round-the-clock monitoring • Proactive monitoring to your daily network Target deal size at > 100 Lim Chun Kiat Jason
Network devices with multiple
and management of all increase the Mean Time operations?
incidents sites locally and in the region. Lead Consultant
Between Failures (MTBF) • Do you want to focus on core +65 6556 7743
• Network operation and competencies and mission- +65 9842 7599
administration critical processes rather jasonlim@ncs.com.sg
• Consultation than dedicating resources to
support network?
• Reporting
Target Industries Jonathan Tan Kah Kiat
End User Services • Users are able to reach out • Does your company require Lead Consultant
for support faster and more technology assistance round Government accounts and +65 9758 9623
• Centralised reporting team efficient the clock? commercial organisation. jonathantkk@ncs.com.sg
for end user incidents • No extra overhead for • Do you require IT expertise
• Round the clock support for physical resources at the touch of a button Target deal size at > 100 Lim Chun Kiat Jason
businesses around the world • Able to help resolve issues without spending resources Network devices with multiple Lead Consultant
+65 6556 7743
sites locally and in the region.
• Capable of remote desktop immediately over the phone on infrastructure and +65 9842 7599
support and improve customer manpower? Jasonlim@ncs.com.sg
• Able to handle account experience
administration issues via • Domain knowledge is
tools constantly retained and
• Onsite support available for updated for customer
hardware maintenance tasks
and service requests

NCS Sales Manual | Enterprise Data & Managed Services | 2018 83