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MEMBER PROFILE

Small business

really delivers

‘Where mailing meets
marketing, and problems meet
solutions’.

It’s the tagline emblazoned in capital letters near
the top of the Tstone Mailing website, but it may
not clearly convey what the Cambridge-based
direct mailing business is all about.
“It’s a hard thing to describe. I usually tell people
come and let me show what we do,” says Frank
Mosey, who founded the company nearly 20 years
ago. “Some people think we stuff envelopes by
hand and sit at a table all day. They really don’t
understand the volume and intensity.”
Taking a short pause in the break room of the
company’s Sheldon Drive headquarters, Frank
describes the services Tstone Mailing provides
while his half a dozen staff members busily go
about their work, packing and sorting the variety of
items that line the metal shelves on the warehouse
floor.
“You can come in here at times and there’s barely
any room to walk around. It can get crazy busy,” he
says. “The best way to describe what we do is like
an Amazon for businesses. Businesses contract me
to send products to sales reps or customers.”
It’s a business that Frank readily admits he fell FRANK MOSEY, OWNER OF TSTONE MAILING
into around the age of 17 when the guitarist in the
rock band he sang with in Toronto got him a job
in the mail department at Crossroads Christian A break came when a contact in the Fergus company folded after its two
Communications. He was there for about two years industry connected to him a small largest customers decided to take
until the company announced it was relocating direct mailing company in Fergus their business elsewhere.
to Burlington and Frank decided a change was where he stayed for nearly six years “I was trying to explain to him that in
required. and made many sales, until it became this industry, the bigger you get the
“I was thinking about getting married and Toronto apparent his employer wanted to harder it is to maintain because we
aggressively expand the business.
wasn’t a place where I wanted to get married,” don’t know what’s going to happen in
he says, referring to his wife, Samantha, who has “He and I just had a difference in the next month, or three months,” he
worked with him for the past 27 years. philosophy about how to run a says. “If everybody stops mailing, I’m
Frank returned to his home city of London, Ont., business. My way is a little bit different in trouble.”
than other folks,” Frank admits. “I like
and took a job with a direct mail business where the business and running machines. I Frank jokes that he’s been told for
he was eventually fired after asking his boss if he work alongside my employees, and I the last 25 years his was a ‘dying
could move into sales. don’t like sitting in an office because industry’ and would fall victim to
“He told me I would never make a dime in this it’s boring.” online shopping. However, he says
that hasn’t been the case. “Impulse
business,” he laughs, noting that same company is Frank says he viewed his former buying died with COVID. So, how do big
now a competitor. employer’s push to be bigger as a companies get customers to impulse
mistake and after he left to pursue buy? By sending them samples,” he
a new opportunity in Guelph, the says, noting the significant jump in

30 Fall 2023 www.cambridgechamber.com