Page 27 - The 20 Most Promising CEOs in Business Industry 2019

effective and outcomes that are actionable. As long masters of the past”. There has been a tremendous
as we continue to do it competition should not be an change happening in almost every domain.
issue Business Models are changing. To name a few

Inspiration for FIT (Focused Integrated Talent) (Source: Whatsapp, unknown)
In the past, careers were Stable, linear and singular. 1) Car sales are going down... *but Ola / Uber is
People chose one path and pursued it over the course growing.
of their lives from college to retirement. In our modern 2) Restaurants are going empty... *but home delivery
age of technology change, this model no longer works. is rising
Careers are now complex, fragmented, specialized,
collaborative and ever evolving. More often than not, 3) Stable Jobs are dwindling *but “Start-up” jobs
our work life will be made up of a portfolio of micro- offering equity & Flexi work time are expanding. In
careers. This basically means that it has now become short there is a huge objectivity required for hiring
EXTREMELY important to understand the strengths correct talent in these changing times.
of each person so that he/she can develop themselves The acceptance and utilization for Talent Assessments
in areas and careers related to the strengths zone. Due have gone up by 200% over the past few years.
to our ability to measure Talent from age 4 to 60, we Key features that make FIT Innovations better
have the Cradle to Campus solution.

Also, objectively, hiring the RIGHT Talent has always Every product and service has gone through the
been a challenge. Let me illustrate with an example. process of Design Thinking. We have consistently
I remember a recruitment cycle for a Japanese client, applied empathy to problem solving, matching the
where we had to hire 120 consultants. It forced us things people need with technologically feasible
to go through 4500 resumes, 3000 on-call micro and viable solutions available today. Empathy helps
interviews, 400 on-site face to face interviews, 200 us understand what it’s like to be in someone else’s
job offers and finally getting 120 people to join. It was shoes, in order to create customer-centric products
a painful, time-consuming, expensive and frustrating and solutions to meet specific customer needs. As a
process and not at all scientific or objective. t was left framework for product development, design thinking
to Human intervention and judgement. is a human-centered, interactive learning process that
focuses on customers as people with defined needs,
Human Judgement is based on backgrounds, and works backward to a technology solution. This has
experience, education, cultures and belief systems. provided a level of clarity on business objectives and
An objective scoring methodology cuts through such a deeper understanding of the way our products are
biases to give a measured data point. valued in the marketplace.
Future Plans We can now release products more often, gather

We have started focusing on relevant Metadata and meaningful customer feedback and validate a
on a move towards ML and AI. With data gathered product’s use and vision in the marketplace, while
from lakhs of students and thousands of corporate sustaining a high level of customer satisfaction, as one
employees. We have done more than 850,000 release builds on another to add features customers
evaluations. There is rich data that could assist us in desire most.
reducing human interaction, increasing predictable One more key feature is the solid Psychological
patterns and driving towards a zero error outcome. We team which consists of very
are now moving from Data to Analytics to AI, from senior psychologists with global
Descriptive to Diagnostic to Predictive Analytics and experience spanning 20+ yrs
finally towards Prescriptive Outcomes across 30+ countries. It’s almost
Industry Outlook impossible to get such a team
The industry is experiencing a transition phase, which is deeply involved with day
\-to-day research, ongoing quality
and any transition is painful for the “well set”, “the management and IP creation.

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