Page 135 - Dedication

4.6 Business e-mail:

E-mail or email is an abbreviation of electronic mail. It is
the system of conveying written messages electronically by
utilising computers. When it comes as a verb, it means to convey
an electronic mail to someone.

E-mails are important methods of business communication
as they can send messages, electronic data and electronic files
quickly. E-mails are accessible and can be easily utilised at any
time. Furthermore, sending an e-mail costs nothing even if the e-
mail is sent to a large number of people.

However, there are some disadvantages of e-mails e.g.
spam or unwanted e-mails, which can be found in the inbox's e-
mail list and viruses that can be spread through e-mails' attached
files.

It is important to note that, if the e-mail is written in an
informal way, it can deform the organisation's image and
reputation.

Important tips for writing a perfect e-mail:

E-mails should be written properly and in a professional
way in order to present a good image of its sender and the
organisation in which he/she works. E-mails which are sent to
CEOs, managers, or unknown people, must be written in a

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