Page 80 - Dedication

b- Business-to-customer letter:

From: Lynda Smith; Ticketing and Reservation Clerk
Golden Travels
12th Oxford Street, London
UK
19th January, 2021

To: Ahmed Hammad
12th Al-Tahrir Square, Alexandria – Egypt.

Dear Mr. Hammad,
Thank you for the letter you sent to me yesterday asking for the
confirmation of your booking to Alexandria.
As I remember, you made this booking for about a month ago. I tried to look
for your booking, but unfortunately I found that there are five bookings to
Alexandria having the same surname of yours.
So, I would be grateful if you could give me more details about the names
of the passengers travelling with you, or just give me the PNR of your
booking. This will help me a lot to get directly to it.
I am waiting for your kind reply.
Thank you very much.

Yours Faithfully
Lynda Smith
Lynda Smith
Ticketing and Reservation Clerk

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