Page 18 - Convergence Group Proposal 150118
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Service desk
We deliver great service
At Convergence Group we’re focused on delivering superior service. We’ve carefully structured our organisation
internally so that we can deliver what we promise.
✓ 24 x 7 x 365 Support
st
✓ 1 Line DSL
st
✓ 1 line 24 x 7 Ethernet and LAN (Skillset e.g CCNA)
nd
✓ 2 line DSL Ethernet and LAN (Skillset e.g CCNP)
✓ Incident Management
nd
✓ OOH supported on call by 2 line, D&I support
