Page 18 - Convergence Group Proposal 150118
P. 18

Service desk

          We deliver great service





          At Convergence Group we’re focused on delivering superior service. We’ve carefully structured our organisation
          internally so that we can deliver what we promise.









































             ✓  24 x 7 x 365 Support

                  st
             ✓  1  Line DSL
                  st
             ✓  1  line 24 x 7 Ethernet and LAN (Skillset e.g CCNA)
                  nd
             ✓  2  line DSL Ethernet and LAN (Skillset e.g CCNP)
             ✓  Incident Management

                                          nd
             ✓  OOH supported on call by 2  line, D&I support
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