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Analisis & Pembahasan Manajemen Tata Kelola Dana Pensiun Laporan Keuangan Konsolidasi

Management Discussion & Analysis Good Pension Fund Governance Consolidated Financial Report

Unit Kerja | Work Unit 2016 2015 2014 2013 2012
Kantor Pusat | Head Office 8.503 8.172 7.099 7.385 7.224
Kanwil | Region 1 Medan 2.263 2.488 1.843 1.987 1.801
Kanwil | Region 2 Palembang 1.915 2.045 1.493 1.640 1.499
Kanwil | Region 3 Jakarta Kota 2.111 2.441 2.149 2.184 2.057
Kanwil | Region 4 Jakarta Thamrin 2.277 2.432 1.921 2.246 2.121
Kanwil | Region 5 Jakarta Sudirman 1.883 1.858 1.745 1.711 1.706
Kanwil | Region 6 Bandung 1.885 1.844 1.454 1.438 1.333
Kanwil | Region 7 Semarang 2.284 2.203 1.829 1.798 1.678
Kanwil | Region 8 Surabaya 2.298 2.321 1.842 2.051 1.903
Kanwil | Region 9 Banjarmasin 1.664 1.563 1.370 1.350 1.226
Kanwil | Region 10 Makassar 1.715 1.652 1.340 1.305 1.178
Kanwil | Region 11 Denpasar 905 863 717 700 649
Kanwil | Region 12 Jayapura 573 547 471 448 425
Jumlah Peserta | Number of Members 30.276 30.429 27.041 25.399 23.609

Survei Kepuasan Peserta Member Satisfaction Survey
Dalam rangka mewujudkan motto DPBM pada aspek “Layanan In order to realize the DPBM motto for “Professional Services”,
Professional”, DPBM melakukan survei atas kepuasan Peserta DPBM conducted a survey on Member satisfaction regarding
terkait layanan dari saluran dan media yang disediakan oleh the service and media channels provided by DPBM. This
DPBM. Survei ini dilakukan untuk mengukur tingkat layanan survey was conducted to measure the level of DPBM’s
DPBM kepada Peserta dengan tujuan dapat memberikan services to Members in order to provide recommendations for
rekomendasi bagi peningkatan layanan DPBM kepada Peserta. improvement.

Survei layanan kepada Peserta dilakukan melalui email blast. The Members services survey was carried out by email blast.
Pelaksanaan survei dilakukan secara online, bekerjasama The survey was conducted online, in cooperation with the
dengan IT Infrastructure Group dari PT Bank Mandiri (Persero) IT Infrastructure Group from PT Bank Mandiri (Persero) Tbk
Tbk selaku Pemberi Kerja. Email blast dikirimkan kepada Peserta as the Employer. Blast emails were sent to DPBM Members
DPBM sebagai pegawai Bank Mandiri melalui email korporat, as Bank Mandiri employees through corporate emails, while
dimana materi pertanyaan disusun oleh DPBM dengan the questions were prepared by DPBM with adjustments to
penyesuaian terhadap tema survei serta mengedepankan the survey theme and prioritizing the ease for Members in
kemudahan Peserta dalam memberikan jawaban. providing answers.

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